The Office of Telecommunications & Regulatory Affairs (TARA) provides consumer protection, access to information and communications technology resources and infrastructure, and generates revenue to support City services. TARA’s activities include:
Ensuring electric and gas utility rate increases are reasonable,
Resolving consumer utility complaints,
Monitoring credit access businesses to reduce abusive predatory lending practices,
Providing claims and collections services for City departments,
Promoting digital inclusion through access to information & communications technology and trainings, and
Administering utility franchise agreements and telecommunications licenses while obtaining fair compensation for public rights-of-way.